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My damn DSL router is a POS

Ever since I first got my DSL Internet, I've had this problem with the connection futzing out at random and taking about 20 to 30 seconds (or longer) to reconnect. I wasn't sure if it was the modem or the PC, but now I know for sure it's the modem, because I have twice tonight (since I'm sitting right by it) seen all the lights go on at once and stay there for a moment, accompanied by an odd click noise, before going into the "okay, I'm starting to connect to the Internet now, Boss" light pattern. So for some reason, the modem is just having an aneurysm every now and then at random. Which is very annoying. I had to restart the download of OpenOffice to my new laptop twice before I gave up and switched to the nearby unsecured wireless "Ravnica" network so it could finish.

So yeah, even more reason to switch to cable Internet. Which I've been meaning to do anyway.

Crossposted from http://fayanora.dreamwidth.org

Comments

( 8 comments — Leave a comment )
kengr
Feb. 26th, 2011 08:02 am (UTC)
Could be the phone line.

One way we could check is to see if they still support my old Cisco 678 modem. If they do, you could tell them you are switching modems to troubleshoot (you may not even need to do that, we may be able to just swap them) and try it for a week or two. If it works with no problem, you've got a modem problem.

If it has trouble too, then you have a phone line problem.
fayanora
Feb. 26th, 2011 08:05 am (UTC)
Okay, cool.
kengr
Feb. 26th, 2011 08:16 am (UTC)
Remind me to get back to you with the actual model number of my old DSL modem. Then *you* have to call the phone company and ask if it is supported. If it is, then tyou need to ask what would have to be dne to swap it for the one you are using.

Since you have a dedicated phone line (rather than being one of many users sharing a cable segment) there's a good chance their gear doesn't care about the hardware ID of the modem.

In which case we can just do the swap if they support it.

ETA: Just checked. It *is* a Cisco 678. So call them tomorrow and find out if you can use it.

Do note that it is *just* a DSL modem, so it won't support multiple computers or wireless. But we can get around that easily enough by hooking up one of my spare routers and a WAP. Heck, if Radio Shaft has a power supply that puts out enough power you can borrow the D-Link unit that is a router with wi-fi.
fayanora
Feb. 26th, 2011 08:20 am (UTC)
The wireless hasn't been working either. It, too, must be a modem problem. Because my new laptop couldn't connect to it either. And I KNOW I have the right password.

Thanks for the info.
kengr
Feb. 26th, 2011 08:24 am (UTC)
Remember, the password is 26 *hex* digits. If the password entry screen is giving you 13 characters, it's in the wrong mode, and (due to the weird password you picked) it is *impossible* to enter the password in that mode.

me going to bed now...
kengr
Feb. 26th, 2011 08:20 am (UTC)
Oh yeah, unless there are truly intractable problems, you don't want to switch to cable until the 6 month intro rate expires on your DSL.

Remember, *with* basic cable TV, basic internet runs a combined $50/month. Without the cable TV the internet alone costs *more*.
brockulfsen
Feb. 26th, 2011 12:43 pm (UTC)
Sounds like a phone line problem.

The clunk is the modem going off hook. It will only do that if it can't find a "carrier" (ADSL doesn't have a carrier, but the concept is similar).
fayanora
Feb. 26th, 2011 09:33 pm (UTC)
Hmm. well, Brooke and I will test it.
( 8 comments — Leave a comment )

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