And then, as if they hadn't pissed me off enough already, they did something else stupid. A few days ago I transferred $40 from my main account to the second account (which was supposed to eventually become a savings account) and had $42 and some-odd cents in the account after that. Then today I took out $40 from that account to start my new US Bank account with. Well guess what? It's frankly impossible, but they managed to put me in the hole on that account. And the site won't show me details, so I can't find out what happened. All it will tell me is that there is $40 which is a "hold," and doesn't explain it beyond that. So I emailed them, being as polite as I could be. Still, I can't think of anything that would even begin to resemble an acceptable answer to this bullshit. I don't write checks on that account, it has no debit card, the only time money goes on it or comes off is when I do online transfers, and I know for a fact that I had at least $42 on that account.
I will be sooooooo glad when I can finally tell Key to shove it.