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February 19th, 2019

Idiot bots

Comcast's customer service line has this super annoying bot running it. Trying to get to a human is absurdly difficult. Sure, there's a sort of shortcut whereby you say "agent" or "get me an agent," but it doesn't go straight to an agent; instead it asks what you're calling about. Now the whole reason I asked for an agent the last few times I called them is because the problem I had was too complicated for the bot to understand and I knew it. I wasn't even sure how to summarize the problem. When it asked me what the call was about (so it could inform the agent), and I answered "Just get me an agent!" that apparently wasn't good enough, so I decided to go with "technical help."

Oh, and what else is annoying about the bot is that at the beginning, it says "give me a few seconds to review your account" and then makes obviously fake typing sounds for about 10 to 15 seconds. I don't know what the fuck it's really doing in that time, but Comcast isn't fooling anybody. Obviously computer generated voice that can barely understand simple words and phrases makes obviously fake typing noises, who the fuck do they think is that stupid?

And as if that wasn't bad enough, the bot now addresses me by my legal name. I asked the agent if he could make a note in my account that my preferred name is Fay, and he did, but when I asked if that affects what the bot says, he said it didn't. Because of course it doesn't.

Honestly, I don't know why I didn't just use the chat help, which is available 24/7. SO much easier!

EDIT: Also I found out that my new Internet speed is supposed to be 60 MBPS. My PC and laptop gets like, 9 at best, but usually the 6 I was getting before. I was surprised to find out my tablet is getting 40! O_O

This was cross-posted from https://fayanora.dreamwidth.org/1426837.html
You can comment either here or there.



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