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US bank lies

I'm starting to get really annoyed with US Bank. When I first signed up with them, they told me there wouldn't be any monthly fees, I wouldn't be able to overdraw the account, and ATM fees from other banks would always be refunded. Let's review the facts:

1. A few years ago, they started charging me a monthly fee of 6.95 on my checking account, despite saying they wouldn't, which caused me to have a declined debit card transaction because I didn't know I was out of money. I confronted them about it, and they just said it was always there, even though I went back through the old records and it wasn't there in any of the records.

2. The whole fiasco with my Comcast phone, where apparently they forgot to mention that some debit card transactions *can* overdraw an account. Fucking liars.

3. Guess what? After years of refunding ATM fees for me, they've suddenly decided they don't do that. AND they are once again pretending they never said that, even though once again, there's evidence in the old records that I'm right about this. Fucking figures.

Even more reason to look into credit unions!

In the future, I'm going to get this shit in writing and on a voice recorder so I can hit them with it. Yes, even the credit union if I go that route.

This was cross-posted from https://fayanora.dreamwidth.org/1464552.html
You can comment either here or there.

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( 1 comment — Leave a comment )
lucretiasheart
Aug. 10th, 2019 04:09 am (UTC)
You could use your old records in small claims court to sue them for the difference in your bills, plus fees.

I won't do banks any more because of exactly what you're talking about!

I changed to a local credit union and I LOVE them! Definitely worth it!
( 1 comment — Leave a comment )

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