Dealing with customer service people on online chats is so much better than calling them. Hold music annoys me, I worry about the call dropping, I hate phone calls to begin with, my hand gets tired, my ear gets tired from the cell phone being against it. But with online chat customer service, I pop up a window and wait in blissful silence while playing games on my tablet, waiting for the little POP that means the person has said something I need to read and respond to. It's so calming, I love it. It has its own annoyances, but they're minor.