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OverDrive and Library

I had a problem with OverDrive recently and their links were as stupid and unhelpful as their new design promised, so I wrote to the people at the library instead, hoping that would be more helpful. Instead, I got sent a response that was basically a very long way of saying "Go to this link" and a link that was completely unhelpful in an entirely different way to the OverDrive help links I'd found on my own. Here's what I sent them as a response:

I sent you a question and got back a link to instructions that, in context, make no sense at all. (Original question at the end for reference.) So your response to what was basically "my Kindle got deauthorized from OverDrive and I got an error because of it" was essentially "have you tried deauthorizing your device and signing back in?" Or, put another way, you want me to fix the problem by doing the same thing that caused the problem in the first place?

My original question, for reference:

I had to factory reset my Kindle Fire 7 tablet. Now OverDrive won't let me download "Maskerade" by Terry Pratchett in epub format, I was almost done with it, too! Gives some error about it being downloaded to another device, so it can't be downloaded again, even though it had no problem with the audiobook I downloaded.


This was cross-posted from http://fayanora.dreamwidth.org/1326553.html
You can comment either here or there.

Comments

( 2 comments — Leave a comment )
kengr
Dec. 12th, 2016 07:52 pm (UTC)
The factory reset probably changed the device ID somehow.

Something that won't help now, but might in the future is checking to see if there's a way to "back up" the Kindle.
fayanora
Dec. 13th, 2016 06:31 am (UTC)
Well the apps themselves backed up. As did the background photo. Just not any of the other stuff.
( 2 comments — Leave a comment )

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